📍 Remote-first. Pref: Kitchener-Waterloo, Toronto (GTA), Greater Vancouver Area. | $50K - $65K CAD and 0.01% - 0.35% equity | 🔗 www.epochapp.com | 📧 [email protected].
We are on a mission to help companies create meaningful culture for all employees.
Companies are struggling with retention and engagement. When employees feel connected to their day-to-day, they are happier and more productive team members.
Epoch is an employee experience platform that unifies all employee programs and internal comms.
Leaders from Reddit, Salesforce, Data Dog and more use Epoch every day to enable their culture, internal comms, learning, and employee engagement programs.
We continue to grow and are adding a Customer Success Associate to our Canadian team. The role is largely focused on onboarding new customers and ensuring adoption and utilization through training, ongoing support and strategic guidance.
What we offer
An opportunity to join a growing startup where your contributions directly impact our customers and the company’s success. You’ll work with a collaborative, passionate, and high-performing team dedicated to creating exceptional customer experiences.
You are customer-obsessed and thrive on building genuine connections. At our seed-stage startup, our customers are at the core of everything we do. You enjoy getting to know them on both a professional and, when appropriate, a personal level.
You have an entrepreneurial mindset, embracing ownership and accountability over your book of business. You are proactive, resourceful, and thrive in environments where you can take initiative and drive results.
Collaboration is in your DNA. You recognize that success is a team effort, and you value working closely with others in a high-touch, fast-paced, and iterative environment. Sharing insights and maintaining a tight feedback loop with your team are key to achieving collective success.
You are analytical and data-driven, motivated by measurable goals and outcomes. Numbers guide your decision-making, and you enjoy using data to inform strategy and track performance.