📍 Remote-first (Canada) | $100-130k CAD OTE + equity | 🔗 www.epochapp.com | 📧 [email protected]
Epoch is an employee experience platform that helps companies create meaningful culture for all employees. We unify employee programs, internal comms, and engagement into one platform.
Leaders at Reddit, Salesforce, DataDog, and Workday use Epoch to enable their culture, learning, and engagement programs. We're growing fast and need someone who can own customer relationships, drive retention and expansion, and deliver results with minimal oversight.
What we offer
An opportunity to join a growing startup where your contributions directly impact our customers and the company’s success. You’ll work with a collaborative, passionate, and high-performing team dedicated to creating exceptional customer experiences.
We're looking for an experienced Customer Success Manager who's done this before: managing a book of mid-market and enterprise accounts, driving renewals and expansions, and building strategic relationships without needing constant direction.
This isn't a junior role. You'll own ~20 accounts (~$1M ARR) from day one and be responsible for the full customer lifecycle - onboarding, adoption, renewals, and growth. You know how to navigate complex stakeholder environments, build compelling business cases, and drive outcomes independently.
What You Bring